Refund policy

We want you to be happy with your order. If something is not right, here is how returns and refunds work.

Return window

You may request a return within 30 days of receiving your order. The legal minimum cancellation period for most UK online purchases is 14 days after delivery, so this 30-day window gives you an additional goodwill period.

Change of mind

Change-of-mind returns must be unopened, unused and in their original packaging. For hygiene reasons, opened or unsealed cosmetic and skincare products cannot be returned unless they are faulty, damaged or incorrectly supplied.

Return postage

For unwanted items, you are responsible for return postage.
Where an item is faulty, damaged or incorrect, BLOK will cover reasonable return costs.
Please package returned items securely to avoid damage in transit.

Refunds

Once your return has been received and inspected, we will issue your refund to the original payment method. This policy does not affect your statutory rights.

Cancellations

If you wish to cancel an order, contact support@blokskin.com as soon as possible.
Orders can be cancelled and refunded before dispatch.
Once an order has been dispatched, please follow the returns process above.
We cannot guarantee that a cancellation request will be processed before dispatch.